Why Carpat Africa Tours ltd
The long road to achieve excellence as a tour operator recognized by the global tourism industry is a daunting and challenging task. For our company to face these challenges, we have set our strategies which aim to establish operational standards, management processes and quality assurance structures that have global parity with common integrity. The highest degree of operational quality assurance, efficiency and safety of operations in every facet of the tour operations is our final objective.
Faced with the demand of tourism business today, the role of tour operators has expanded to encompass and address the challenges faced in the industry. We as tour operators need to network and merge our efforts to enhance our capacity to face the challenges of our businesses to achieve our objectives. As visionaries we are willing to use all our business skills and accept new practices to succeed in the tourism business.
Carpat Africa Tours Ltd is a fully registered Tour operator company with the registrar of Companies with its Head offices in Nairobi Kenya. The company operations are run by Mr. Patrick Njore who is the Operations Director with a lot of experience gained while working in the hospitality industry and Tour Industry for the last 13 yrs in Kenya, Tanzania, Malawi, Zambia and Mozambique. Our team comprises of highly experienced travel and tour consultants for our office operations and Guides / Drivers who have a lot of experience in the best Kenya destination, Tanzania’s main destinations, Malawi, Eastern Zambia, Botswana and Namibia.
With the experience gained by working in the tour industry in Kenya, Tanzania and other countries in East and central Africa we realized that there is need to have a tour company in Kenya that will be run by a team of professional who can give their client services which are distinct and personalized from the other companies.
Quality for us means
- Personalized services to our clients.
- Promptly addressing any concern a client may have. We make our cell phones available along with emails for 24 hours a day
- Truly caring for each and every client special needs
- Always the same Driver / Guide for the entire Safari in each Country.
- Fast enquiry response time to both agents and clients so as to conclude the safari booking and other services with the least time possible, time management is our major concern.
- Respect and careful handling of our clients.
As Carpat Africa Tours Ltd, we believe that the future begins with an appreciation and an understanding of the past and with a clear vision for the future. Success in our business began with a clear picture of where we started and where we desire to be, which our winning vision is.
To provide tour and travel services that makes a difference to the travelers. To arrange for our clients tours with the best possible services and facilities to ensure our clients are left as happy as possible.
To be the providers of the best tour services and other services to our clients in terms of quality and value for money in the East and Central African Region.
- High quality tour and travel services and other services for our clients versus cost containment.
- Seek for improvements in both results and cost effectiveness of the services provided.
- Linking clients with services they need more quickly.
- Collaboration with clients and other service providers.